COVID-19 – Operational Status Update

COVID-19 Operational Status Update of T-Global Technology (Europe & North America) Limited
Issued 26th March 2020

Please find following the details of our current operational status in relation to the COVID-19 Coronavirus outbreak. This notice will be updated as and when there are changes to the current status.

The vast majority of parts we supply are produced from materials sourced from two factories – the primary one is located in Taiwan and the secondary one is located in Malaysia.

The factory in Taiwan is currently operating as normal, although they are taking all necessary measures and precautions as laid down by the Taiwanese authorities. There may currently be a slight impact on delivery times as a result of increased demand but we do not expect there to be any significant delays.

The factory in Malaysia is currently shut down, as are all factories in Malaysia. This shutdown is currently in force until 31st March, when it will be reviewed.

Both factories have all necessary raw materials and do not foresee any problems with obtaining future supplies as and when they need them. Manufacturing capacity and materials for manufacturing are available so the only limitations on our ability to continue to supply products will be driven by local government policy regarding whether the factories are permitted to remain open.

As stated, the majority of our parts are provided through our factory in Taiwan so supply of these parts is currently unaffected. Other parts that are provided by our factory in Malaysia are currently unavailable, although the factory is set up to be able to re-commence production as soon as it is considered safe to do so by the Malaysian Government. This factory is still providing administrative cover as key personnel are able to work from home, so orders may still be placed, however the quoted lead time will commence from the date that the factory re-opens. Products that are supplied from our factory in Malaysia are listed at the bottom of this message.

T-Global Technology (Europe & N. America) Ltd. operations are structured such that all staff have the ability to work from home with full functionality, and we have been doing so since 12th March in an effort to minimise the impact of the virus both amongst ourselves and within the wider community. The office is still manned in a safe manner to the extent that goods can still be received and despatched. This will continue for as long as it is deemed necessary by UK authorities.

We continue to operate in a manner that is as close to normal as possible and will continue to serve our customers in the way we always do, to the best of our abilities. If you have any specific questions regarding the effect the current situation may have on your products purchased from us, please do not hesitate to contact myself or any other member of the team.

Thank you for your understanding and for your continued custom.

Best regards,

Duncan Bell
General Manager
T-Global Technology (Europe & North America) Limited

Products Supplied from our Malaysian Factory
• S606P
• TG-PP10
• TGP27B
• TGP27P
• TG-CJP-12-Li98
• PC96
• PC98
• TG832
• TG994
• TG996
• TG997
• TG4040SA